Last Updated: 02/02/2025

1. INTRODUCTION:

At Paralellsolutions, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect personal information when you access our services, including the purchase and use of gift card balance on our platform.

Our policy complies with::

I. General Data Protection Regulation (GDPR) – Europe.

II. California Consumer Privacy Act (CCPA) – U.S.

III. Federal Law on Protection of Personal Data Held by Private Parties (Mexico).

IV. Other applicable privacy regulations in the jurisdictions where we operate.

V. By using our services, you agree to this Privacy Policy. If you do not agree with these terms, please do not use our platform.

2. INFORMATION WE COLLECT:

We may collect personal information in various ways, including:

I. Personal data: Name, email address, phone number.

II. Payment information: We do not store credit/debit card data; payments are processed by certified third parties.

III. Recipient data: If you purchase gift card balance for someone else, we collect their name and email address.

IV. Technical data: IP address, location, browser type, and device.

2.2 Automatically collected information:

When you access our platform, we may automatically collect:

I. IP address and approximate geographical location.

II. Purchase history and transactions on our platform.

III. Device identifiers (browser type, operating system, device model).

2.3 Information obtained from third parties:

We may receive additional data from payment processors, fraud prevention platforms, and publicly available sources.

3. HOW WE USE THE INFORMATION:

We use the information collected to:

I. Process and manage gift card balance purchases.

II. Send purchase confirmations and digital codes.

III. Prevent fraud and ensure transaction security.

IV. Comply with applicable tax and legal regulations.

If you do not wish to receive promotional offers, you can deactivate them from your account or contact us at info@paralellsolution.com.

4. SECURITY AND DATA RETENTION:

We implement advanced security measures, including:

I. SSL/TLS encryption in data transmission.

II. Two-factor authentication (2FA) on user accounts.

III. Restricted access to personal data only for authorized personnel.

Data is retained only for as long as necessary to fulfill our legal and operational obligations.

5. LIABILITY FOR THIRD-PARTY SERVICES:

he gift card balance from Paralellsolutions is virtual and cannot be lost or misplaced.

However, Paralellsolutions is not responsible for disputes between customers and affiliated merchants, including:

I. Quality of the service or product purchased.

II. Denial of acceptance of the gift card balance by the merchant.

III. Errors in the terms and conditions of the establishment.

IV. The user is responsible for verifying the validity and conditions of the merchant before using the gift card balance.

6. ACCOUNT DELETION AND BALANCE LOSS:

If you delete your account, any remaining gift card balance will be lost permanently. Paralellsolutions is not responsible for the loss of balance if the account is deleted.

To avoid losing your balance, we recommend using any available gift card balance before requesting account deletion.